Frequently Asked Questions.

Are you insured to perform maid and cleaning services?
Our insurance is the best available. We're not "just" a licensed cleaning service, but have liability, crime and employee accident coverage. Your home, our team members and Vacuum and Mops are included in the coverage. If you'd like, we will send you a certificate validating our insurance.

Must I be at home when you clean my house?
It's your choice. Many customers of our house cleaning service prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes.

How do you protect my keys?
Your key is secured in a locked key storage device to which only Vacuum and Mops managers have access. The key is issued to the cleaning service team leader on the day of your clean. The team leader returns the key at the end of the day and management returns it to the secured container. In the unlikely event your key is lost, we're even insured for key replacement and re-keying your locks.

How many people will clean my home?
We work in teams of four, one of whom is a Team Leader (supervisor). Four-person teams prove to be the most efficient because each employee can concentrate on a specific task while in your home. Our cleaning service includes vacuuming, dusting, kitchens and bathrooms, all of which adhere to our unique 101-step VandM ® deep cleaning system

What if I would like something cleaned that is not part of your house cleaning service?
Vacuum and Mops offers a wide variety of additional house cleaning service options and special projects that can be tailored to your exact needs. Contact us for more information about specific projects and guidelines.

Do I need to provide my own house cleaning products?
Vacuum and Mops will always arrive at your home in one of our red company vans with our own cleaning products and equipment. All of our products are environmentally-preferable and are safe for small children and pets.

Will I always have the same cleaning service team?
We make every effort to have the same cleaning service team in your home. Occasionally there may be a change in a team member due to illness. Vacuum and Mops team leader's job is to learn your home and to teach the team members to deliver the quality that you would expect.

Are your house cleaning service teams trained and supervised?
Team members are trained before they're permitted to enter your home. Training continues as we learn about new products/methods and to reinforce prior training. Each team includes a Team Leader to see that cleaning tasks are correctly completed. Managers make periodic visits to homes to ensure we're meeting cleaning service commitments. We even have a person dedicated to Quality Assurance and Training.

How do I pay for your residential cleaning services?
Payment is due at time of service. You may pay by cash or personal check. On regularly scheduled visits, we ask you to leave payment on the kitchen countertop.

What are your rates for your house cleaning service?
Fees are based on the condition and size of the home. It is best to contact the local Vacuum and Mops office serving your area for an estimate. Our sales consultants will walk you through our cleaning processes and provide you with a price for a service that has been created to fit your specific needs. Offices provide free, no obligation estimates for cleaning service

Are your cleaning service employees legal citizens of the US?
Vacuum and Mops complies with the Immigration Reform and Control Act (IRCA) and follow procedures to verify that employees are authorized to work in the U.S. All employees of our cleaning service are required to fill out Form I-9, the employment eligibility verification form, and provide necessary employment eligibility documentation, before starting work.

If you have any additional questions please feel free to check out our contact page.